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Rubrik:
Processutvecklare och mjukvaru support
Produkter:
Agile
Roller:
Projektledare
Distrikt:
Gbg
Beskrivning:
This is a senior role intended for 6 month period to establish process and way of working. It will include to manage the process initially and then hand over to operation. Coding and making updates in software will be included. Main duties Process development Design, develop, implement and manage a support process for managing incoming support tasks Design, develop, implement and manage a process for how to monitor applications and services in operation. Design, develop,ÂimplementÂand manage test procedures Ensure that designed process is possible to run within the agile work method Ensure robustness and scalability of the process design in cooperation with the core development team Identify supportability issues in a cloud based multi-tenant software application Operational tasks Manage and solve first level incoming task Distribute and follow up on task list Communicate with developers, customers, stakeholders and sales. Identify and solve easier bugs in the solution Identify and implement changes in tools if needed (such as DataDog) Other Build network and relations needed to ensure that the support process can work appropriately Work with the development teams to ensure their commitment Competence needed You have a solid understanding of software management and support Experience for establishing and manage support process and organization is meriting Experience with how software is developed and run in a production environment Experience with integration between systems Knowledge about scripting and monitoring of systems Experience from working in and building an agile culture Fluency in English, other language skills are meriting Can work independentl
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