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Devops 2,nd line support
Assignment Description: Connecter Runtime Operations is building a team to support our Connected Car Platform Delivery. You will be part of the newly formed team and have the possibilities to work in a rapidly growing organization where you can help us build an outstanding environment. We are now looking for a Cloud & Connectivity Support with relevant competence in Cloud DevOps area with strong team player work ethic. Responsibilities: • Provide 2nd line support to 1st line customer engagement center • Manage issues (log, drive, evaluate, troubleshoot, trigger actions, categorize, prioritize, verify) • Coordination and communication within the team, organization and with supplier support • Implementing various development, testing, automation tools, and IT infrastructure • Setting up tools and required infrastructure • Have the technical skill to review, verify, and validate the software code • Troubleshooting techniques and fixing the code bugs • Reliability, maintainability and operation of the system • Capacity planning • Principled monitoring to improve MTTD/MTTR (mean time to detection/recovery). • Encouraging and building automated processes wherever possible • Incident management and root cause analysis • Coordination and communication within the team and with suppliers • Selecting and deploying appropriate CI/CD tools • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline) • Monitoring and measuring cloud performance KPIs • Support cybersecurity team in identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management • Delivery will include an on-call schedule • Work might include overtime as applicable per labor law Competence: • Infrastructure configuration, scripting languages and application and network protocols • Working knowledge of various tools, open-source technologies, and cloud services • Strong Software development skills • Strong analysis skills • Excellent troubleshooting skills • Knowledge of open-source technologies • Configuration and managing Cloud databases • Awareness of critical concepts in DevOps and Agile principles Experience: o 2nd line support & Case management o Automation, logging, monitoring and observability, infrastructure configuration, scripting languages and application and network protocols o Linux based infrastructure o Hosting microservice based solutions o Communication Protocols: MQTT, HTTP, HTTPS and GRPC o Open tracing standards o Istio Service Mesh and configuration o Kubernetes o Operating connected solutions (IoT) o GitLab, Docker, Helm, CI/CD pipeline, Stackdriver, Grafana o Infrastructure as code: Bash, Python o Google Cloud Platform o Google Cloud Armor o Google Security Command Center o Google IAM policy Management

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